Shipping Policy

At Urban Royal, we aim to deliver your orders safely, quickly, and conveniently across Pakistan.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery time is 3–5 business days for major cities and 4–7 business days for other areas across Pakistan.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order. Free shipping may also be offered during selected promotions.

Cash on Delivery

Cash on Delivery (COD) is available across Pakistan in supported locations. Please provide an active phone number and complete delivery address to avoid delays.

Order Tracking

Once your order has been dispatched, tracking details may be shared via SMS, WhatsApp, or email, depending on the courier service.

Delayed or Failed Delivery

Delivery may occasionally be delayed due to weather conditions, public holidays, courier issues, or other circumstances beyond our control. If the courier is unable to deliver due to an incorrect address, unavailable recipient, or unreachable phone number, the parcel may be returned to us.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact Urban Royal as soon as possible after receiving your parcel and provide clear photos or videos of the item and packaging.

Thank you for shopping with Urban Royal. We appreciate your trust and look forward to delivering a smooth shopping experience across Pakistan.